Specialist, IT Services

Summary

Reporting to the Supervisor, IT Systems, the Specialist, IT Services will primarily be responsible for providing desktop and network support for the end-users at Mount Milligan Mine site. The incumbent in this position will also gain hands on experience working with network and server management.

The position will be for approx. 12 months.

Responsibilities 

• Maintain and monitor on-premises Hyper-V/VMWare HA cluster and Windows Server infrastructure, including enterprise storage, database servers, AD objects, and mobile devices.
• Administer, troubleshoot and enhance complex network infrastructure, including Fortinet firewalls, Cisco switches, wireless access points, internet connectivity, Phone systems, and relevant network and radio communication equipment, ensuring optimal performance and reliability
• Install, configure, and maintain computers, workstations, and other end user hardware and peripherals.
• Provide support to Mine site end users. Ensure that IT service requests and technical issues are addressed promptly and efficiently.
• Collaborate closely with the Global Infrastructure and Cyber Security team to ensure compliance with the Corporate IT policies, cybersecurity standards and best practices, while driving continuous improvement initiatives for MTM IT infrastructure
• Work to secure IT systems against unauthorized use
• Work to protect the security and confidentiality of data
• Maintain backup systems to ensure data integrity and availability.
• Diagnose, troubleshoot, and resolve hardware and software problems; provide support for all services relating to IT systems.
• Document jobs, work and processes, create and update IT technical documentation including network diagrams, system configurations, asset inventory and knowledge articles
• Follow documented processes, procedures, company policies & IT Code of Conduct
• Respond to alerts from various IT Enterprise network and application monitoring dashboards for Virtual machines, Antivirus, Malware, Firewall Management, Active Directory, Network Performance, SIEM, Backups, and Cloud Services
• Offer recommendations and observations for improving IT Services
• Work to deliver IT Plans and Objectives
• Be available to work at any BC location where shared IT services are required
• Support all global and local technology projects
• Other related tasks and duties as assigned.
• Other related tasks and duties as assigned.

Experience, Skills, and Abilities

• Bachelor’s degree in computer science, Engineering or Information technology related field
• A minimum of 3 years professional hands-on experience in similar role or a combination of education/certifications
• Highly comfortable in interacting with others, of varying personalities, in person, on the phone and through using remote tools
• Capable of providing extended hours when required to meet deadlines
• Work with tools and equipment in Indoor, Outdoor and Industrial environments
• Work effectively independently and in a team environment with a positive attitude
• Focus on safety and continuous improvement
• Certification in relevant technologies, such as Cisco CCNA, Fortinet FCP, Microsoft Server certifications is considered an asset.
• Strong knowledge in network and server administration, enterprise virtualization, and M365 services
• Proven experience in IT user support, including troubleshooting hardware, software, and networks
• Ability to frequently travel to remote mine sites and a valid Driver’s license

Working Conditions

• Work involves a camp-based role at the Mount Milligan Mine site with a set work schedule on a 14 X 14 work schedule, 12 hours per day.
• The role is located at the Mount Milligan Mine, which is approximately 155 kilometers northwest of Prince George, British Columbia.
• Bus transportation to and from site is provided free of charge from Prince George, Fort St. James, Mackenzie and Smithers. Employees accessing the site from outside the region are eligible to receive a tax-free travel allowance commensurate with the distance they are required to travel.
• Candidates must be able to maintain high levels of performance for extended shifts.
• Mount Milligan promotes a drug and alcohol-free workplace and has adopted a zero-tolerance policy with respect to alcohol or unauthorized drugs on site.

What can we offer?

As a valued member of Centerra's Mount Milligan Mine operations team, you can look forward to a annual base salary of $ 80,000 - $ 95,000, based on skills and experience. You'll also gain access to some incredible benefits, including:

• Tax-free travel allowance commensurate with the distance required for travel.
• A challenging and rewarding work atmosphere that prioritizes technical development.
• World Class camp accommodations, private room with washroom, gymnasium, and other recreational facilities.

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This is your chance to be part of an established, industry-leading global organization with incredible room for career growth and personal development.